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100 - Day Return Policy

All of our designer eyewear, prescription eyeglasses and contact lenses are eligible for return free of charge within 100 days of receipt of shipment and you can decide whether you prefer to receive a refund or an exchange for another item(s).

Please submit a return request and our Customer Service team will create a return authorization for your order and provide you with the instructions to return the item(s).

Conditions of acceptance

  • The item(s) must be returned in the original condition and packaging with all included tags and accessories.

  • The return request below must have been submitted and approved before the return of any item.

  • Only sealed boxes will be accepted for the return of contact lenses.

  • Fees associated with outward shipping and shipping insurance are non-refundable.

Return request

Frequently asked questions

Where can I find my Order ID?

Your order ID can be found on the confirmation email or in any order email updates received from us. It consists of two letters, followed by 10 numerical digits, and then, one or two more letters.

It will look like this: EN0123456789G.

Does the return policy apply for prescription lenses?

Yes, our 100-day return policy applies to all our products. The only exception is our reglazing service which is not eligible for return.

I made the wrong choice! Can I return my glasses if I don’t like them?

Absolutely, you can return your glasses if you don’t like them or if they are not the right fit. Remember they must be returned within 100 days of receipt of shipment.

Where should I return my order?

The return address will be provided based on your location. After submitting your return request, our Customer Service team will create a return authorization for your order and send you an email with the return instructions.

Please do not return the order to the shipping address listed on the parcel or without submitting the Return Request first.

I received a defective product, what should I do?

If the product is flawed, defective, or different from the one you ordered, please submit a return request as soon as you notice the issue.

When submitting the return request, select the appropriate reason, either 'Damaged on arrival' or 'Incorrect item delivered'. Photos are essential to process the return request.

Once you submit the return request, our customer service team will get in contact with you and arrange a replacement or a full refund.

What should I do after submitting a return request?

Once you submit the return request, put your feet up. Our customer service team will get in contact with you and arrange an exchange or a refund accordingly.

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