- HOME/
- HELP CENTER
Contact us
Easy Solutions
That's why we've created the following list to make the whole thing simpler. Click “Read More” to find out more.
We are global firm with teams all around the world. Our global headquarters are located in Hong Kong, where we also have an optical store and showroom that services our local customers there.
We also have several shipping locations around the world, including Italy, Hong Kong, Australia, and the US (which is a partner drop ship location).
Since 2006, we have shipped to more than 100 countries around the globe.
We’ll ship your order from one of our 4 logistics facilities around the world depending on where the product is originally sourced. Our goal is to get the product to you as quickly and efficiently as possible!
It will look like this: EN0123456789G.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
However, if your parcel has already been shipped, we unfortunately cannot make any changes to your order. You will need to contact us when you receive your package to arrange for returns or exchanges.
If you've not received your order confirmation email, or have accidentally lost it, just Contact Us and we can assist in finding the order details.
If you want to submit your return request, click here.
For further details, please click "Read More".
We got your back!
Customer Service hotline
+44 800 011 9588
Available Mon-Fri,
from 9AM - 6PM CET
Chat with us
24/7 everyday
Ask our Optician
Request Call Back from our
Certified Optician
Our friendly service team is here to help you during our regular business hours.
At Smartbuyglasses, we value our customers and ensure that you can find the answers you are looking for!
Thank You!
Your message has been sent successfully.
You can expect a reply from our customer service team in a few hours. Most of the emails are being replied within 8 hours.
Your request was successfully submitted!