Given the unprecedented time we are living through, we thought it adept to let you know how we are responding to the COVID-19 pandemic. The health and safety of our customers and team members remains our number one priority. Please be assured that we have taken strict prevention and cleaning procedures across our company, including our optical lab and warehouses.
We also continue to offer our range of services and great prices to help you shop from the safety of your home:
Our delivery providers continue to deliver your orders, and our dispatch times remain unchanged. Please be aware that there may be a delay with the final delivery to your home, due to new quarantine procedures. You can still place your order and be assured that we will provide you with a tracking number that will advise you when your delivery is on its way to you.
Chat to our extraordinary customer service team for whatever you need! We are only a call, email or live chat away during this uncertain time. Our average response times for email are within a few hours and we answer more than 95% of phone and live chat requests within the first 30 seconds.
Let us help if you change your mind with a full refund or exchange on your eyewear purchase within 100 days. If you are having difficulties returning, don't worry, contact us and we can extend your return period.
There’s no need to go to a store to try before you buy. Use our cutting edge Virtual Try On tool to find the perfect frames for you. Learn how to use our try on glasses tool here.
Safely replenish your contact lenses with us and choose from daily disposable lenses, astigmatism lenses, multifocal lenses and more.
As more and more companies implement a smart work-from-home policy, you’ll likely be spending longer in front of your computer screen. Stay protected from harmful blue light by adding a blue light blocker to your lenses when you checkout.
We wish you the very best during this difficult time and look forward to the day this is all behind us.
Take care of yourself and your loved ones,
SmartBuyGlasses
