• FREE SHIPPING
    • Fast, FREE Domestic & International Delivery
    • Secure Service with Leading Delivery Companies
    • Online Order Tracking
    • More Info
  • FREE £10 LENS KIT
    • Free lens cleaning solution & microfiber cloth
    • Includes a mini screwdriver for repairs
    • Worth £10 & free with purchase
    • More Info
  • 100 DAY RETURNS
    • Full Refund & Exchanges Within 100 Days
    • 2 Year Warranty on ALL Sunglasses & Eyeglasses
    • 2 Year Warranty on ALL Prescription Eyewear
    • 3 Month Warranty on ALL Contact Lenses
    • More Info
  • PHONE

    Request a Phone Call from us

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    We'll call you back, Monday to Friday from 3 p.m. to 8 p.m. BST

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Order Status and Delivery Information

CONTINUE SHOPPING
  • At SmartBuyGlasses, we are committed to providing superior customer service and authentic designer eyewear at discount prices. We know you will enjoy our order process, which is simple and consistent from order confirmation to product shipment.
    For those scenarios where your order could end up in a different status, so we have created an index of all the possible order statuses and what they mean.
    You can find the status of your order through our email updates and also on our order-tracking page.
    Order Confirmation / Approved and In-Processing
    We have received payment and your order is in our system being processed.
    Stock Confirmed (applies for non in-stock items)
    The item you ordered has been secured with the brand distributor. Note an extra 1-3 working days is required for prescription orders.
    Stock in Transition
    Your order is in transit from the brand distributor's warehouse to one of our distribution centers, with location in the USA, Germany and Hong Kong. Upon arrival at our distribution center, orders are shipped immediately to the customer's nominated delivery address. Note an extra 1-3 working days is required for prescription orders.
    Rx Lenses Processing
    Your prescription lenses are currently being fitted to your frames. Note that prescription lenses fitting takes 1-3 working days.
    Rx Lenses Confirmed
    Your prescription lenses have been fitted and passed through quality control. Your order will ship out shortly.
    Waiting for Tracking #
    Your order has been shipped. Since we ship a large number of parcels daily, the tracking numbers will be provided approximately 24 hours after we have posted the day's shipment. We will send the shipped email with the tracking number and the URL where you can track the progress of your shipment.
    Shipped
    At this point, your order has been shipped and you have been provided with a tracking number. You can track your order through the website of the delivery provider. All our items are shipped securely with personal couriers or registered mail.

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Exclusive Features

  • Order Tracking
  • Easy Re-Order
  • Saved Prescriptions
  • Express Checkout
  • Exclusive Discounts and Sales
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