With regards to feedback on your customer service, please feel free to forward this e-mail onto your boss as well as I’ve been so impressed by the customer service received from yourself, particularly as my last query was asking when I might expect the second pair of sunglasses and then they turn up the next day! I have to say that this has to be the easiest on-line ordering experience I’ve had as so often when you order something on-line and then send through an enquiry, no-one gets back to you. My queries to your department were responded to quickly and also very professionally and working in a customer service related area myself, I think this is impressive. Best of luck with the evaluation as you deserve to do well and thanks again for such great service!